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This hotel was part of our pre-booked honeymoon.. Upon arrival we got something that more resembled the staircloset where Harry Potter lived in than a room. It had two separate beds and it smelled pretty bad. We asked for a room with at least a double bed.
We got something that might have resembled a suite. Expect I prefer my suites without dead cockroaches, pubic hair and black mold. As this so called resort is miles away from the city we could only eat at the canteen. As did about a million flies. The food was already turning grey as it probably had been there for a while. We both just had a little overcooked spaghetti with tomate sauce and both got sick afterwards. Staff couldn't care less about the complaints we filed probably because they knew we had nowhere else we could go anyway.
As our local based tour organisation wasn't picking up the phone we had no choice but to sleep with our clothes on rolled in our own beach towels. I had to use my sweater as a pillow as the pillow that was provided smelled horrible. There's no hygiene at all and it's amazing that this place is still open! Even for Cuban standards which are not that bad to be honest this just can't be OK. Van Gogh Meets Picasso: Rancho Luna's Mystique Can Grow On You Rancho Luna near Ceinfuegos, Cuba, is not without its share of problems, much like similar Cuban-run hotels but after a bumpy start, "Moon Ranch" began to grow on us, so much so that if the price was right, we'd likely return.
That said, if having what you want when you want it with little trouble is what you expect, then this 3-star hotel isn't quite ready for you. Still, if you want good value in a pastoral, picturesque setting near an interesting, historic old town with easy access, then you can't go wrong. Just remember, es Cuba, Gran Caribe style, where patience is not only a virtue, it's a prerequisite to having a relaxing, good time. Arriving from Ceinfuegos airport, a half hour transfer away among Cuba's "Pearl of the South" region, largely uninhabited for three centuries until French colonists from Bordeaux, France and French refugees from Louisiana begun settling here in , we soon realised that settling in at the resort, wasn't going to be quick or easy.
Two room inspections at either FAR END of the resort uncovered a severed patio glass door in one, patio doors that didn't lock and large cracks around the air con window instalment in another, stained furniture and poor air conditioning and TV reception in both.