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The Hyatt Regency Santa Clara is a very dangerous place. My friend and I had a half-naked woman barge her way into our room saying she needed help and then slam the door on a man who proceeded to pound on the door outside yelling "I know you're in there". The woman didn't want us to call security and explained that she was a prostitute and the man was her "John" who wanted his money back. Either of them could have had a weapon, or escalated the situation.
We were in a very very dangerous predicament. We called security despite her complaints, who came quickly and scared the man away. She told security what she'd told us, but then security left us with this woman for at least 10 minutes while they made arrangements to move her room. How was leaving her alone with us safe for us? While waiting for security to return she offered us cocaine. After the incident was over, we had to go to the front desk to ask that our room be changed as well.
This man knew what room we were in as well, and she knew what room we were in, yet we had to point this out to the hotel. For the three days remaining of my stay, I was very nervous For the three days remaining of my stay, I was very nervous that I'd run into this man who knew my face he saw it as the door slammed or the woman, either of whom may have been seeking revenge.
I'm very disappointed in the Hyatt Regency Santa Clara. It's clear to me that they look the other way when it comes to prostitution and drug use. This is a hotel that many families stay at when visiting events at the stadium and the amusement park, and people need to know that they should go elsewhere.
I'm so glad I was not traveling with my family. I did not feel safe, I was not safe, and I was not offered so much as an apology. Apparently the Hyatt Regency Santa Clara is a place where criminals are allowed to go about their business.